Privacy Policy

In this Policy, "Personal Information" refers to personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act").

We may collect the following personal information as necessary for the reservation of accommodations and the provision of lodging services:

• Name, address, telephone number, and email address

• Nationality, passport number, and a copy of the passport (when required by law)

• Dates of stay, duration of stay, reservation details, and stay history

• Information regarding all guests, including companions

• Payment and settlement information

• Contents of inquiries and communications

• Any other information collected to the extent necessary for providing lodging services and complying with laws and regulations

We use the personal information we collect for the following purposes:

• To process, confirm, modify, and cancel accommodation reservations, and to provide lodging services

• To verify guest identities and facilitate check-in and check-out procedures

• To create, manage, and retain guest registries and lodging lists in compliance with relevant laws and regulations

• To bill, settle payments, and process refunds for accommodation fees

• To respond to inquiries, handle emergency communications, and provide on-site support during your stay

• To cooperate with administrative and regulatory authorities as required by law

• To improve service quality and analyze inquiry content

• To prevent fraudulent activities, address violations of terms of use, and ensure facility safety and security

• For other operations ancillary to the above purposes

We will not disclose personal information to third parties without your consent, except in the following cases:

• When required by laws and regulations
• When necessary to protect human life, body, or property, and it is difficult to obtain the individual's consent
• When particularly necessary for improving public health or promoting the sound development of children, and it is difficult to obtain the individual's consent
• When it is necessary to cooperate with a national agency, local government, or a person entrusted by them in executing affairs prescribed by laws and regulations, and obtaining the individual's consent is likely to impede the execution of said affairs

We may entrust the handling of personal data, in whole or in part, to external service providers to the extent necessary to achieve the purpose of use.

In such cases, we will verify the service provider's personal information protection system, take necessary contractual and other appropriate measures, and exercise necessary and appropriate supervision over them.

We take necessary and appropriate measures to prevent the leakage, loss, or damage of personal data and to ensure its secure management.

Specifically, we manage access permissions to personal data, properly supervise our employees, and oversee our contractors.

Details regarding our security control measures can be obtained through our inquiry desk, excluding matters that may compromise operational security.

In accordance with the Act on the Protection of Personal Information, guests may request notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, or cessation of third-party provision regarding their retained personal data held by our company.

Guests may also request the disclosure of third-party provision records as stipulated by laws and regulations.

If you wish to make such a request, please contact our inquiry desk.

We will appropriately respond in accordance with the law after verifying your identity.

Please note that we may not be able to fulfill your request in certain circumstances, such as when we are legally obligated to retain the data.

Our website may use technologies such as cookies to enhance user convenience, improve our services, and analyze website usage.

You can restrict or disable the acceptance of cookies through your browser settings. However, please note that disabling cookies may result in some features of the website becoming unavailable.

In the event that information obtained through cookies or similar technologies falls under the category of personal information, it will be handled appropriately in accordance with this Policy and relevant laws and regulations.

For inquiries regarding the handling of personal information, please contact us at the address below.

We may review and amend this Policy as necessary in response to changes in laws and regulations, modifications to our services, or for other reasons.

Any amended policies will be published by posting them on our website.

In cases where customer consent is required by law, we will obtain the necessary consent in accordance with prescribed procedures.