Privacy Policy

bacong Inc. (hereinafter referred to as "the Company") recognizes the importance of protecting our customers' personal information. We comply with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and strive for the appropriate handling and protection of such information in accordance with the following privacy policy (hereinafter referred to as "this Policy").

Article 1 (Definition of Personal Information)

In this Policy, "Personal Information" refers to personal information as defined by Article 2, Paragraph 1 of the Personal Information Protection Act. This includes information about a living individual that can identify a specific individual by name, date of birth, or other descriptions contained in such information (including information that can be easily compared with other information to identify a specific individual), or information that contains an individual identification code.

Article 2 (Collection of Personal Information)

The Company may collect the following personal information.

  • Name
  • Email Address
  • Phone Number
  • Address
  • Date of Birth
  • Credit Card Information
  • Reservation and Stay History
  • Other information provided to us by the customer

Article 3 (Purpose of Use of Personal Information)

We use the collected personal information for the following purposes:

  • Provision of accommodation services
  • Confirmation, modification, and cancellation of reservations
  • Responding to inquiries
  • Billing and payment processing
  • Surveys and marketing for service improvement
  • Providing information and guidance regarding our services
  • Addressing violations of the Terms of Use
  • Other operations incidental to the above

Article 4 (Provision of Personal Information to Third Parties)

We will not provide personal information to third parties without the customer's consent, except in the following cases:

  • When required by laws and regulations
  • When it is necessary for the protection of human life, body, or property, and it is difficult to obtain the individual's consent
  • When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and it is difficult to obtain the individual's consent
  • When it is necessary to cooperate with a national agency, a local government, or a person entrusted by them in performing duties prescribed by laws and regulations, and obtaining the individual's consent may impede the performance of such duties

Article 5 (Entrustment of Personal Information)

We may entrust all or part of the handling of personal information to a third party within the scope necessary to achieve the purpose of use. In such cases, we will select a contractor deemed to handle personal information appropriately and ensure proper management by stipulating necessary matters such as appropriate management and confidentiality of personal information in contracts to prevent leakage.

Article 6 (Security Management of Personal Information)

We will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information and for other security management of personal information.

Article 7 (Disclosure and Correction of Personal Information)

Customers may exercise the following rights against us in accordance with the provisions of the Act on the Protection of Personal Information:

  • Request for disclosure of personal information
  • Request for correction, addition, or deletion of personal information
  • Request for suspension of use or erasure of personal information

If you wish to make any of these requests, please contact our inquiry desk. We will respond within a reasonable period after verifying your identity.

Article 8 (Handling of Cookies, etc.)

Our website may use cookies and similar technologies to improve our services. A cookie is a small text file sent by a website to your computer that records your usage status of the website.

You can refuse the use of cookies through your browser settings. However, if cookies are disabled, some services may not function properly.

Article 9 (Inquiry Desk)

For inquiries regarding the handling of personal information, please contact the following desk.

bacong Inc. Personal Information Inquiry Desk 1-1-1 Umeda, Kita-ku, Osaka-shi, Osaka 530-0001 Email: privacy@bacong.jp TEL: 06-1234-5678

Article 10 (Changes to Privacy Policy)

The Company may amend this Policy in accordance with changes in laws and regulations. The revised Privacy Policy shall take effect from the time it is posted on our website.

Established: April 1, 2020<br>Revised: January 1, 2026<br><br>bacong Inc.

AI Tsukimi-chan