Frequently Asked Questions

As we utilize a self-check-in system, you may check in at any time after the designated check-in start time. Late-night arrivals are also warmly welcomed.

We will send you a dedicated guest link after your reservation. Once you submit the required guest information, such as passport images, you can view your room details and PIN code on the same page from 12:00 PM on the day of your check-in.

Yes, elevators are available in all buildings.

We do not offer a luggage storage service. However, some of our buildings feature lockers on the first floor for your convenience prior to check-in. The availability of lockers varies by property.

Please submit them via your exclusive guest link at your earliest convenience after booking and before check-in.

Depending on the room cleaning status on the day of your arrival, we may be able to accommodate your request. Please kindly note that we may not always be able to meet your request.

We provide essential amenities such as towels and toothbrushes.

As a rule, room cleaning is not provided during your stay. Please contact us individually if you have special circumstances. Additional towels are available for a fee. Please dispose of your garbage in the designated area on the 1st floor of the building.